Frequently Asked Questions

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Free shipping is available on orders over $50. All our shipments are carbon-neutral.

Standard shipping typically takes 5-7 business days. Express shipping takes 2-3 business days. You'll receive a tracking number once your order ships.

We offer a 30-day return policy on all unused items in their original packaging. Items must be in new, unused condition. Please contact us for a return authorization before sending items back.

To return an item, please contact our customer service team at hello@ecodwellgoods.com or call (555) 123-4567. We'll provide you with a return authorization and shipping instructions.

Yes! All our products are carefully selected for their environmental impact. We use sustainable materials, ethical sourcing, and eco-friendly manufacturing processes. Many products are certified organic or carry environmental certifications.

Our products are sourced from various locations worldwide, but we only work with suppliers who meet our strict ethical and environmental standards. All partners are vetted for fair labor practices and sustainable production methods.

Orders can be modified or cancelled within 24 hours of placement, as long as they haven't been shipped yet. Please contact us immediately if you need to make changes.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for eligible orders. All payments are processed securely through encrypted channels.

Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location. Free shipping applies to domestic orders over $50.

Care instructions vary by product and are included with each item. Generally, our bamboo products should be hand-washed, organic cotton items can be machine-washed on gentle cycles, and natural soaps should be kept dry between uses.