Refund Policy

Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in original condition
• Be in original packaging with all tags attached
• Be returned within 30 days of delivery
• Include proof of purchase

How to Return

To initiate a return:

1. Contact our customer service team at hello@ecodwellgoods.com or (555) 123-4567
2. Provide your order number and reason for return
3. We'll provide you with a Return Authorization (RA) number
4. Package the item securely and ship it back to us

Refund Process

Once we receive and inspect your returned item:

• We'll process your refund within 5-7 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the item is defective or incorrect

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom items
• Items that have been used or opened (for hygiene reasons)
• Items returned after 30 days

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.

Contact Us

For questions about returns or refunds, please contact us:

Email: hello@ecodwellgoods.com
Phone: (555) 123-4567
Address: 123 Green Street, Eco City, EC 12345